Client satisfaction scores adjusted for frequency of legal service use

A recently-published survey shows how employees of Austin, Texas, clients of the City’s Law Department, felt about the timeliness of the Department’s services and whether those services met their needs. []. If that were all the survey showed, little would deserve note. But the survey broke clients by their frequency of legal service use: low, medium, and high.

With roughly a third of the clients in each frequency bracket, the responses showed no distinctive differences.

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