On the Greatest American Lawyer (Sept. 12, 2005), I read a plausible idea, albeit one written for lawyers in private practice educating their clients. Consider this:
“I’ve decided to develop a presentation for my client which discusses in general the high cost of litigation, the alternatives to litigation and budget issues. By having them sign off on the presentation hopefully they will keep in mind as the case progresses that justice comes at a price.” What’s new here is having clients sign something that shows they have paid attention to the presentation.
Doing so in-house to a business manager sounds bureaucratic and patronizing, but it could be useful to have the presentation and offer to walk a client through it.