Real-time client access to everything on a firm’s system, but to what end?

JennerNet is Jenner & Block’s system that collects information from the firm’s accounting, e-mail, conflicts, records, HR, document management, customer relationship management (CRM), and other unstructured databases (Law Practice, Vol. 31, Oct./Nov. 2005 at 8). JennerNet apparently allows law departments to see billing information about their matters, documents and e-mails related to those matters, all by way of an extranet and at no cost.

Is that what clients want? Do law department lawyers want to know what has been billed on a matter as of yesterday? Will they care about internal law firm documents and drafts, or only finished product? Is this a technological marvel looking for a need?

We welcome comments

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>