Online, confidential and low-cost surveys to take the pulse of a law department

An excellent tool for managers of law departments is the online survey. Available for free with company-licensed software, or at low cost from vendors such as Snap and Survey Monkey, the software lets you collect responses quickly and easily, and most packages prepare graphical summaries of the results.

I have used software such as this to collect material for retreats and as part of consulting projects, but there are many other opportunities for its use (See my posts of March 16, 2006 regarding surveys of executives after they consult the department; Sept. 27, 2005 for assessments by lawyers in the department of their leaders’ abilities; and March 26, 2007 to collect insights after a retreat.).

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