Rees Morrison, Esq., is an expert consultant to general counsel on management issues. Visit his website, ReesMorrison.com, write Rees@ReesMorrison(dot)com, or call him at 973.568.9110.
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    « RFPs every three years to obtain discounted rates from firms | Main | A law department of four lawyers, all mothers with small children »

    Client satisfaction: have lunch with your clients to learn and bond

    A morsel from InsideCounsel, Aug. 2007, at 52, describes a practice that can help bring in-house lawyers closer to their clients. Tamara Joseph, general counsel of Mayne Pharma, makes it a practice to eat lunch with her clients. "Clients are often more relaxed over lunch and talk about business in a way you don't hear in a formal meeting," she observes. You can break through some of the distance of a business relationship when you break bread together. A steady diet of client lunches is an idea worth chewing over.

    Posted on August 10, 2007 at 10:56 AM in Clients | Permalink

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