General counsel need to serve as references for service providers

From time to time, general counsel who consider hiring me as a consultant ask for references. They want to find out from other general counsel about my abilities and approach. Likewise, once a law department licenses software, purchases equipment, or chooses the products or services of any vendor, sometime later that law department may be quizzed by a prospective buyer about how the expenditure turned out.

General counsel should take those calls, give the caller their best advice, and recognize that user feedback is a very important part of the functioning of a market (See my post of Sept. 18, 2007: call users to learn the most about software.). If you expect references, you ought to give them.

We welcome comments

Your email address will not be published. Required fields are marked *