Software providers to legal departments sometimes partner with consulting firms trained on their products
If you visit the website of Mitratech, one of the leading providers of software for legal departments, you may notice the coterie of consultants who have been trained on how to help develop, plan and implement the TeamConnect software. Nine are listed.
When general counsel decide to license and install complicated systems like those to track matter information, they should look for experienced support in addition to that provided by the vendor (See my post of Jan. 1, 2008: consultants with 15 references.).