My latest article explains ten ways law firms can take advantage of law department benchmarks

My friend and colleague, Bruce Heintz, who helps law firms serve their corporate clients better, teamed up with me to describe ways that firms can use benchmarks from surveys of their clients. Our article appeared in the National Law Journal a week or two ago. If you would like to test our ideas or encourage your favorite relationship partner to adopt them, you can click here for the article.

Purely coincidentally, I have proudly accumulated the largest set of benchmark data for law departments known to man or woman.

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