Video-conference town halls for a widely-dispersed law department

The legal department of WellPoint, the nation’s largest health benefits company by enrollment, supports operations in 14 states. Only ten of WellPoint’s 97 lawyers work in its Indianapolis headquarters. The rest work from 28 different locations.

To attempt to bind together that dispersed assemblage, the general counsel, John Cannon, started holding quarterly town hall meetings for the whole legal group by means of teleconference. The meetings were interactive and relatively nominal cost; they helped keep the group in step and in communication (See my post of April 27, 2008: video conferencing; June 22, 2008: preferred methods of communication; Aug. 28, 2008: telepresence; Oct. 3, 2008: ethics training at Lockheed Martin by videoconference; Dec. 22, 2009: candidate interviews by videoconference; April 27, 2009: benefits of video-conferences beyond cost control; and June 25, 2010: Coca Cola and video conferences.).

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