Phone: (617) 353-4433
4 Hawthorne Ave., Ste. 2A
Princeton, New Jersey 08540-3840
Law Department Consulting Experience
2008-present: Assisted with (1) benchmarking project for pharmaceutical companies (data compilation, presentation and analysis); (2) full review of the legal function of a major insurance company (extensive interviews, analysis of survey data, facilitation of lawyer conference, development of recommendations; (3) review of use of outside counsel and inside counsel by a government-owned insurance company (analyzed interview comments and reviewed report); and (4) review of law department of consumer electronics company (prepared survey and analyzed results, reviewed report).
Academic Work Experience
Industry Work Experience
1994-2004: Ames Safety Envelope Company, Somerville, MA. Vice President Quality and Special Projects. Reported to the President/CEO of $60M family-owned printing and packaging business as internal turnaround manager for several departments, and as an advisor to all functions to improve revenues, costs, and quality. Directly managed the Quality Assurance, Call Center, and Information Systems departments.
1988-1992: TQM, Ltd., Cambridge, MA. Part-time, delivering 1-2 day Executive Education sessions on Service Guarantees, Service Operations Process Mapping at GE’s Crotonville facility and elsewhere.
1982-1983: Harvard Business School Associates Fellow. Researched management of large, complex projects; wrote cases and teaching notes.
1978-1980: Industrial Cooperative Association, Cambridge, MA. Founding Staff Member. Wrote and analyzed business plans, consulted to small start-up companies.
1982: Harvard Business School Master in Business Administration with Distinction1990: Harvard Business School Doctorate in Business Administration in Production/Operations Management, Office (White-Collar) Service Operations Focus. Dissertation: The Effects of Systematic Improvement Programs on Office Processes.