Much as I admire and have learned from Stephen H. Kellert, Borrowed Knowledge: Chaos Theory and the Challenge of Learning Across Disciplines (Univ. Chic. 2008), it leaves me doubtful that even in the mid-term there will be recognized, encompassing principals of law department management. Nothing like “laws” exist, in the sense of reliable if-then statements along the lines of “Reduce the number of law firms you retain by 30% and you will reduce law firm fees paid by 40%.”. Best practices are a fractious collection of subjective beliefs. We can’t even argue solidly for linear relationships, such as years worked in-house improves the quality of a lawyer’s services. The crucial output of inside lawyers remains significantly and stubbornly immeasurable.
Mine is no counsel of despair, not managerial relativism or nihilism, far from throwing in the towel. Indeed, despite the disarray of the field, it is my strong belief that those who direct legal teams can make poor decisions, conversely with learning and practice they can improve their oversight, and for both mistakes and adeptness we have justifiable reasons to make those assessments. The quest for a scientific understanding of management, even in the tiny sphere of law departments, may be for the foreseeable future unrequited, but that does not in the slightest mean we can’t get better and gradually accumulate more useful experience and pragmatic insight.