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Clients request legal services through an online portal and can see all the contracts that exist

At Catholic Healthcare West, a system of 41 hospitals and medical centers, the legal staff work on more than 5,000 contracts every year. They use at least 100 templates for physician contracts alone. To cope, they installed Contract Express, software supplied by Business Integrity, as explained in Met. Corp. Counsel, Vol. 17, Nov. 2009 at 38.

Not only does the software help regulate the flood of contracts, it also handles requests by clients for contracts. “We also found that we could use ContractExpress as the front end of our portal where our clients make electronic requests to us for all types of legal work using a form that we call our Legal Services Request” (See my post of Nov. 8, 2009: pros and cons of requests for services from clients.). Clients can browse all the contracts that they have in the system and make requests to modify them or create new ones.” The latter capability is a form of client self-service (See my post of May 18, 2008: client self-service with 7 references.).

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