Law Department Management Blog
The latest submission in my series features Eric Blankenship, the veteran leader of EAG’s matter management system offering.
“Founded in 1986, EAG specializes in providing matter management software to corporate legal departments, and litigation consulting services to banks, insurance companies, securities firms and individual investors.
CaseTrack was first introduced in 1995. Prior to that, EAG had been primarily developing custom systems on a client-by-client basis utilizing a variety of platforms (e.g., DOS, Windows, OS/2, Unix, Mac). These systems were costly to develop and support, putting them out of reach of most legal departments. This, combined with the fact that most corporations were beginning to standardize on the Windows operating system, led us to develop an off-the-shelf software package – and CaseTrack was born. The first half-dozen sales were the most difficult. It’s amazing how creative you can be when someone asks “how many other companies are using the product?”!
Today, over 200 legal departments are using CaseTrack. They range in size from Fortune 50 corporations with 500+ users to private companies with less than five users. They include companies from a wide range of industries – automotive, energy, insurance, technology, pharmaceutical, financial services, manufacturing, and health care – who use the product to meet a diverse set of needs from matter management to electronic billing to managing legal holds.
Although CaseTrack is designed out-of-the box to meet the needs of a wide variety of legal departments, companies have been creative in finding ways to enhance its usefulness by seamlessly integrating with their legacy systems. For example, one automobile manufacturer set up an integration point with their mainframe system to retrieve detailed vehicle information, including service history. Having this information available at the push of a button within CaseTrack eliminated the time consuming process of looking it up in a separate system and then manually re-keying the necessary data.”