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Articles Posted in Knowledge Mgt.

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The access costs of knowledge, a concept useful to those who manage in-house legal staff

Enlightenment thinkers understood that knowledge only brings benefits if it enables useful change and if those who can bring about the changes can learn of it. Access to knowledge counts for as much as creation for without the means to find out, lest the candle flicker under the bushel. Akin…

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Why not publicly announced cash awards for innovative management practices useful for law departments?

Intriguingly, at various points Joel Mokyr, The Enlightened Economy: An Economic History of Britain 1700-1850 (Yale Univ. 2009), describes various monetary rewards that were posted in England in the 18th century for successful innovations. The incentives succeeded. One of the best-known was a huge prize for the person who solved…

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Network theory applied to law departments, my latest article just published

A multidisciplinary body of research studies so-called networks. Numerous books have been written about social network theory and other derivatives. The properties of networks apply to many aspects of law department operation so my latest article weaves in definitions of key terms from network theory as it explains some of…

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Consider joining my LinkedIn group, Law Department Management, and its 510 members

Steadily my LinkedIn group has attracted members from all around the world. The pace of comments has picked up and the group has reached critical mass in terms of vitality and continued growth. As these things go on the Internet, you need quite a few participants to sustain discussions and…

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For web surfers, a surfeit of sites for those who want to improve their writing

“Writing maketh the blogger,” a little known line from Shakespeare’s lost masterpiece Hamblog and Julionline, often comes to my mind. Not just those who scribble for WordPress and TypePad and the like, but all in-house lawyers need prose ability. So I ran across Raymond Ward’s the (new) legal writer and…

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Data from law firms about helpdesk support probably matches causes of law department calls

A company that provides help-desk support, Intelliteach, analyzed 600,000 helpdesk tickets from numerous law firms over a nine-month period. Graphically displayed in ILTA’s quarterly PeertoPeer, Dec. 2010 at 65, the categories where problems arose probably map well to the problems that arise for members of law departments. The largest set…

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Notes on knowledge management in the Legal and Public Affairs Department of Symantec

Symantec, the $6 billion software company, employs in its Legal and Public Affairs (LPA) Department approximately 150 worldwide, about half of which are attorneys. According to the “European Briefings” supplement to ACC Docket, Dec. 2010 at 11, in 2006 the LPA created an intranet site visible only to its members.…