A lawyer from Littler Mendelson, speaking at the InsideCounsel SuperConference, described the firm’s software to handle administrative agency charges. The firm developed the system to coordinate EEOC complaints on behalf of a huge employer who wanted to bring down its outside counsel spend. Built on Contract Express, the innovative system had handled about 4,000 matters.
A law department can have the firm handle take over its administrative charges for a flat fee per charge. Armed with the system, Littler can offer this unit-costing. From what I heard, this investment in knowledge assembled, software written, and processes streamlined points the way law departments should push their primary firms.