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An example of how law departments can encourage their firms to innovate with software, process improvement, and knowledge management

A lawyer from Littler Mendelson, speaking at the InsideCounsel SuperConference, described the firm’s software to handle administrative agency charges.  The firm developed the system to coordinate EEOC complaints on behalf of a huge employer who wanted to bring down its outside counsel spend.  Built on Contract Express, the innovative system had handled about 4,000 matters.


A law department can have the firm handle take over its administrative charges for a flat fee per charge.  Armed with the system, Littler can offer this unit-costing.  From what I heard, this investment in knowledge assembled, software written, and processes streamlined points the way law departments should push their primary firms.