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At the root of process analysis and improvement, branch out to decision-trees

At a recent conference run by ALM, the general counsel of Rockwell Collins spoke about Six Sigma principles applied in his department. One of his slides addressed processes to determine alternative fee arrangements, and it mentioned “design decision-trees for process.”

Whenever a law department does some set of steps repeatedly – a process – it can take the time to look at who has to make decisions regarding what happens during the process and when. Once those points are identified it is not much more to create a decision-tree that embodies what has been learned. The diligent law department can even annotate the decision-tree with its accumulated experience (See my post of June 17, 2009: decision tree software with 6 references.)

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