An optimally efficient law department – given an amount of resources such as lawyers, computers, and structural components – produces for its company maximum output. An optimally effective department delivers maximum value. Economic jargon only?
No, the distinction highlights fundamental differences between law department management perspectives and objectives. So-called “output managers” rely more on tracking numbers, watching staff ratios, controlling spending, and benchmarking. “Value managers” rely on subjective assessments such as client satisfaction, risks minimized, creativity, and revenue generated.