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Free lawyer morale and client satisfaction surveys available online

If you want to take a look at examples of questionnaires and survey instruments that collect feedback on morale and satisfaction, visit SurveyConsole.  It offers dozens of templates and much more information about these tools.

Clients are more likely to be asked their opinions than employees of the law department [See my post on this point of March 31, 2005], but I even know one large law department that broke new ground.  Its administrative function, which consisted of nearly a dozen people, surveyed the law department about how they rated the function.  Those ratings over the years helped fashion bonuses within the administrative group and helped the group set objectives.

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