Reader, which law department management practices have been most publicized in the last ten years? (I refuse to call them “trends,” for the reason that I generally have no metrics that show increasing numbers of departments have adopted any of these practices.) But I read and hear about practices that command attention. Here is my list:
Alternative billing arrangements; balanced scorecards; benchmarking; broadbanding; business unit alignment; change management; competitive bidding; convergence; diversity; early case assessment; e-billing; guidelines for outside counsel; knowledge management; matter management systems; mission and vision statements; offshoring; online auctions; outsourcing; partnering; preferred provider programs; service level agreements; Six Sigma; tasked-based billing; temporary staff; TQM
Email me with your votes at email@example.com and I will publish the results. Let me know, too, what I have overlooked.