Speaking with the general counsel of a $9 billion chemical company, it came out that the law department has a pool of three “word processors,” available to all the lawyers. One of the word processors works evening hours, so work left at night will be done by morning. Many lawyers who migrate from law firm to inside miss day-round availability of word processing. Another one of the pool lawyers has become very handy with PowerPoint – and also handles the intranet site.
Pooling of secretaries is generally disfavored, but here is an instance of it, with specialization, that works well. I especially admire the after-hours support