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Single points of contact (Dr. SPOC)

Many law departments have organized a chunk of their lawyers around and in support of business units. Further, they designate one lawyer to be the person any client can call from the business unit. That single point of contact (or “go-to” lawyer) then figures out who among the business generalists or legal specialists – or what team – should take on the issue. (See my post of July 30, 2005 on dual reporting of specialist lawyers and July 31, 2005 about distributing specialist lawyers to business unit groups of lawyers.)

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