Members of a panel, pontificating about technology and law departments, waxed eloquent about software that upgrades “workflow.” To one of them software that improves workflow is a contender for the strongest trend in such technology. Examples were not given – why be granular when you can be grand?, nor was the term defined or differentiated from “productivity” (See my post of Aug. 8, 2006 with its dissection of productivity.).
The steps in a process might be the flow of work. The throughput of a law department might be its workflow. The quotidian labor of lawyers in-house might be called “workflow.” Fuzzy but fancy, that’s what’s wrong with that floozy term.