My friend Ron Friedmann, of Integreon, was talking about offshoring legal services. He stressed that cost economies are not the only benefits of using resources in lower-cost locales to handle legal-related services. Ron made the point that when a competent LPO (legal process outsoucer) takes on a set of tasks it is likely also to think through how best to accomplish not only the task but also the handoffs.
Reorganization of tasks can bring more efficiency and quality control. Who does what, and when, goes to the heart of process improvement. As to handoffs, those are the key junctures where information or deliverables go from one group to another. An adept LPO can save money while it streamlines processes.