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Raytheon sics Six Sigma on handling of bankruptcy notices

Raytheon’s Office of the General Counsel used Six Sigma techniques to improve how that company collects, analyzes, processes and disposes of supplier and vendor bankruptcy notices (Met. Corp. Counsel, March 2005 at 52). (See also my posts of July 31, 2005 about GE and Six Sigma and Aug. 27, 2005 questioning its applicability to law departments.)

A team consisting of representatives from the Office – including the Senior Manager of Legal Operations – Supply Chain Management and outside counsel spent a day gathering and charting the various ways these notices were being handled. The team then used Six Sigma tools to design a new global process to be followed throughout Raytheon and a new system to track the work flow and resolution of each notice.

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One response to “Raytheon sics Six Sigma on handling of bankruptcy notices”

  1. Patrick Lamb says:

    Another great story! Six Sigma can be applied to many different issues many law departments face. We’ve applied it to the receipt and distribution of mass tort complaints, notices to insurers and the handling of repetitive discovery. While the application of Six Sigma principles in the law department or law firm setting is probably more an art than science, the mere focus on efficiency and process is of enormous and frequently quantifiable value.