In the 2007 ACCA/Serengeti Managing Outside Counsel Survey, selected results of which are presented in ACC Docket, Vol. 26, April 2008 at 14, you can ponder some whiplash metrics. “Average reported savings from using matter management systems were 8% of outside counsel legal spending. Average reported savings form using electronic invoicing systems were 10% of outside legal spending.”
No need to blow on the embers of my previous attack on last year’s comparable findings (See my post of April 13, 2007: 11% average savings reported.). Put simply, the information provided in the Docket does not permit us to judge the reliability of either figure. What I note, for what it’s worth, is that the savings for matter management dropped from eleven to ten percent.
The previous year’s survey either did not ask about savings from e-billing or the answers gotten were not reported. More information and the full survey results are available from Rob Thomas, the report’s author.